jumpingjacktrash:

captainsnoop:

its wild to me that there are people out there who can actually complain about getting bad service. like, did you know if your package is late on amazon prime and you contact customer service they’ll give you a free month of Prime and a five dollar credit? ANY time that one of your packages is late? because I sure as fuck didn’t! I never thought to complain! an amazon employee could come in my house and beat me with a hammer and i’d just sit there and be like “its ok, it’s like this sometimes, i understand. the holidays can be stressful. i get it.” 

did you know it’s possible to complain about service errors without being angry? you can even be friendly and nice about it!

“hey, so i think i got someone else’s chicken fingers, i ordered the quesadilla. oh, the cook misread the order and has to remake it? ok, i dig, i’ll wait. you’re offering me free breadsticks while i wait? sounds good, thanks!”

DO speak up, DO be specific about the problem, DON’T be blamey or sarcastic or snippy. DO realize it may take time to fix the problem, DON’T turn down extra goods/services they offer to make it up to you.

mistakes happen. businesses have a procedure for fixing mistakes. apology items are part of that procedure; if you turn them down, it doesn’t look like you’re not mad, it looks like you’re too mad to accept their apology but too confrontation-shy to say so. i promise that when you accept the free breadsticks your server heaves a secret sigh of relief.